Claims
We know the policy you choose makes a real difference to business' ability to
recover after a claim.
IUA's claims process and management means that your client can resume business and be back on its feet faster.
IUA now guarantees the excellent claims service it provides to its customers.
The service it guarantees includes:
If IUA does not meet these guarantees, an automatic $1,000 cash back will be paid to the insured.
Watch a Video
View a real claims story and see how IUA helped a trophy manufacturing business get back on their feet.
IUA's claims process and management means that your client can resume business and be back on its feet faster.
IUA now guarantees the excellent claims service it provides to its customers.
The service it guarantees includes:
- Within 72 hours of the claim being reported to IUA, a Loss Adjuster will contact the insured/broker
- Within 48 hours of payment is authorised by IUA, a release will be issued to the adjuster & broker.
- Within 48 hours of a release is received by IUA, payment to the insured will be made.
- Payments to the insured will be made on a weekly basis throughout the indemnity period, upon receipt of adequate financial information
If IUA does not meet these guarantees, an automatic $1,000 cash back will be paid to the insured.
Download the following claims documents for further information about IUA claims:
- Claims Process Document
- Claims case study - Wholesaler
-
Claims case study - Wholesale and Retail
- Claims case study - Professional Offices
- Claims case study - Hydraulics
Watch a Video
View a real claims story and see how IUA helped a trophy manufacturing business get back on their feet.
Contact:
In the event of a claim please contact IUA as soon as possible on 1800 223 623 or fax 1800 223 621.You can also contact claims by email on claims@iua.com.au
Simple and Quick Claims Process:
- Pays claims quickly (93% of IUA claimants receive a payment within 3 months).
- Claims assessment start immediately - there is no time deductible (e.g. wait 48 hours for your first payment) so IUA can respond to smaller claims that have a meaningful impact on business operations.
- Pays claims weekly where practical - matching cash flow patterns and reducing the likelihood of having to borrow.
- Will be paid regardless of property claim (don't need to wait until property claim is finalised before being paid).
-
High touch claims service using specialised independent loss adjusters
- reducing the risk of an unhappy client!
The Process
What |
How |
When |
| Claim reported to IUA |
P: 1800 223 623
F: 1800 223 621 E: claims@iua.com.au |
ASAP after the event |
|
Loss Adjustor appointed by IUA
|
From the current approved panel based on the location of the
claim.
|
Same day as reported |
| Loss Adjustor contacts insured |
Uses supplied details
|
Within 24 hours
|
| Loss Adjustor meets the insured |
|
Within 48 hours
|
|
Loss Adjustor reports to IUA
|
Adjustor report includes payment recommendation (subject to
timely adequate financial information provided by insured).
|
Within 4 days
|
|
Release issued, returned and payment made
|
Relies upon prompt return of release from insured.
|
Payment within 48 hours
|
|
Ongoing
|
Weekly reports recommending claim payments where appropriate
|
Every 7 days
|
|
Business returns to normal trading
|
No more loss in turnover as a result of the interruption
|
As soon as possible
|