Claims

We know the policy you choose makes a real difference to business' ability to recover after a claim.
IUA's claims process and management means that your client can resume business and be back on its feet faster.

Download the following claims documents for further information:


Watch a Video

View a real claims story and see how IUA helped a trophy manufacturing business get back on their feet.


Simple and Quick Claims Process:

  • Pays claims quickly (93% of IUA claimants receive a payment within 3 months).
  • Claims assessment start immediately - there is no time deductible (e.g. wait 48 hours for your first payment) so IUA can respond to smaller claims that have a meaningful impact on business operations.
  • Pays claims weekly where practical - matching cash flow patterns and reducing the likelihood of having to borrow.
  • Will be paid regardless of property claim (don't need to wait until property claim is finalised before being paid).
  • High touch claims service using specialised independent loss adjusters - reducing the risk of an unhappy client!


Contact:

In the event of a claim please contact IUA as soon as possible on 1800 223 623 or fax 1800 223 621.

You can also contact claims by email on claims@iua.com.au


The Process

What

How

When

Claim reported to IUA P: 1800 223 623
F: 1800 223 621
E: claims@iua.com.au
ASAP after the event
Loss Adjustor appointed by IUA
From the current approved panel based on the location of the claim.
Same day as reported
Loss Adjustor contacts insured Uses supplied details
Within 24 hours
Loss Adjustor meets the insured
Within 48 hours
Loss Adjustor reports to IUA
Adjustor report includes payment recommendation (subject to timely adequate financial information provided by insured).
Within 4 days
Release issued, returned and payment made
Relies upon prompt return of release from insured.
Payment within 48 hours
Ongoing
Weekly reports recommending claim payments where appropriate
Every 7 days
Business returns to normal trading
No more loss in turnover as a result of the interruption
As soon as possible




Video

The IUA Claims Difference
Take a look at the difference offered by IUA Business Interruption Insurance in this short ...